FlutterHall Terms and Conditions

Welcome to FlutterHall. These Terms and Conditions govern your use of our website, located at flutterhall.com, and all services we provide. By registering an account, depositing funds, or playing any game, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our platform. If you do not agree with any part of these terms, you must not use our services.

About Our Operation

FlutterHall is owned and operated by 3-102-943191 SRL, licensed under the jurisdiction of Costa Rica, established to serve players across the United Kingdom, the Netherlands, and wider Europe. Our platform is available in English and Dutch, and we tailor our offering to meet the expectations of these target markets. We do not accept players from a number of restricted territories, including Bangladesh, Bulgaria, Burkina Faso, Ethiopia, Georgia, Indonesia, Kenya, Kyrgyzstan, Malawi, Malta, Mexico, Pakistan, Poland, Slovenia, Tanzania, the USA, and Uzbekistan. If you reside in a restricted country, you must not attempt to register or play on our site.

Account Registration

To access our services, you must create an account and complete our verification process. When you register with FlutterHall, we require accurate, current, and complete information. You confirm that you are at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is higher. We reserve the right to request identity documents at any time, and we may suspend your account until verification is successfully completed.

• You must provide truthful registration details when creating your FlutterHall account
• You are responsible for keeping your login credentials confidential
• We may close or suspend accounts that violate our policies
• Only one account per person, household, or IP address is permitted

Deposits and Withdrawals

We accept multiple currencies, including EUR, GBP, BTC, ETH, LTC, USDT, and DOGE. Our minimum deposit is £/€20, and the minimum withdrawal is £/€20, or £/€50 for bank transfers. We support Visa, Mastercard, Online Bank Transfer, and several cryptocurrencies, all processed instantly and free of charge. Our withdrawal processing may take up to 72 hours depending on the method used, whether it is your first cashout, and the combination of deposit and withdrawal methods chosen.

Withdrawal limits apply based on your lifetime deposit history. Standard limits are £/€3,000 per week and £/€15,000 per month. Players with lifetime deposits exceeding £/€2,500 enjoy higher limits, and these increase further at £/€50,000 and £/€100,000 lifetime deposit thresholds. We may reduce weekly and monthly limits if betting activity falls below specified thresholds. Progressive jackpot wins are always paid in full, regardless of standard withdrawal limits.

FlutterHall Bonus Terms

We offer a generous welcome package of up to £/€6,000 plus 275 free spins across three deposits. Each stage requires a minimum deposit of £/€20 and carries a 35x wagering requirement. Unclaimed bonuses expire after 3 days, while claimed bonuses expire after 7 days unless wagering is completed. We apply no maximum bet limit while you are playing with a bonus; however, maximum withdrawal is generally capped at 10x the bonus amount, or 10x the free spin winnings when applicable.

Bonus contribution rates vary by game type: slots contribute 100%, while baccarat, blackjack, Hi-Lo, video poker, roulette, poker, live dealer, and other table games contribute only 5% toward wagering requirements. Our bonuses are non-sticky, meaning real money balances are used first before bonus funds. Only one bonus may be active at a time, and deposit bonuses do not stack. We exclude a defined list of slots and all jackpot games from bonus play. Any bonus balance that drops to €0.20 or below will be automatically cancelled.

In addition to our welcome offer, we provide various reload promotions including the Monday Reload, Infinite Wednesday Reload, Friday Reload, Saturday Free Spins, Daily Boost, Monthly Reload, Weekly Cashback, and special promotions such as the Royal Weekend Challenge, Lucky Box, and Lucky Spin. Our default wagering requirement for these offers is 40x, with a standard 7-day bonus duration unless otherwise stated.

VIP Loyalty Program

Our VIP Club rewards loyal players who accumulate £/€2,500 or more in total deposits. Once you qualify, a personal manager will contact you within 24 hours, and your VIP status can even be transferred from another casino. Our loyalty tiers include Bronze, Silver, Gold, Platinum, Black, and Supreme, each offering increasing withdrawal limits and exclusive perks such as faster withdrawals, higher cashback, reduced wagering requirements, and invitations to private events.

Games and Software Providers

We partner with respected game providers, including Playson, Booongo, Hacksaw Gaming, BGaming, and others, to deliver a diverse gaming library. Our offering spans slots, Megaways, Hold & Win titles, Bonus Buy games, instant win games, jackpots, table games, lottery, Hi-Lo, video poker, and a full suite of live casino games including game shows, roulette, blackjack, baccarat, and poker. All games provided through our platform are subject to the rules established by their respective developers, and we do not guarantee outcomes of any game of chance.

Responsible Gambling

We are committed to promoting responsible gambling among our players. We provide tools such as deposit limits, self-exclusion, and cooling-off periods to help you manage your gaming activity. If you feel that your gambling behavior is becoming problematic, we encourage you to contact our support team for assistance and guidance on where to seek further help.

Customer Support

Our customer support team is available 24/7 via Live Chat and email at support@flutterhall.com. We provide support in English to assist with any questions regarding your FlutterHall account, deposits, withdrawals, or bonus terms. We strive to resolve all inquiries promptly and professionally.

Limitation of Liability and Changes to Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the updated terms. We are not liable for any losses incurred through the use of our platform, except where required by applicable law. It remains your responsibility to review these terms periodically to stay informed of any updates.

By creating an account and using FlutterHall, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you have any questions about our policies, please reach out to our support team before continuing to use our services.